You may have a clogged print head, a problem that can occur if you use an inkjet printer infrequently. Your printer’s utility program can clean out the dried ink, and print a test page for inspection.
Take a look at this article with some good tips on resolving this issue:
https://www.pcworld.com/article/135907/article.html
Or call HelpCloud Technician by-the-hour and we’ll walk you through the process fast.