How to fix Error code 0-2031 (17002) in Office 365

The error code ”17002” can be confusing and troublesome. These are some of HelpCloud’s suggestions on how to resolve this issue. Please feel free to contact us by our number on our site or by email at inquiry@helpcloud.com if this resolutions are not working for you

Resolution 1: ”Repair the Microsoft Office”

Step 1: Click on your Windows icon in the bottom left corner of the screen.

Step 2: Now click on the option labeled, ”Programs”.

Step 3: Select the option ”Programs and Features”.

Step 4: Select the Office product that you’re looking to repair (in this instance ”Office 365”).

Step 5: Click the button above saying ”Change”.

Step 6: Click on ”Quick Repair” and click again on the tab that presents the option ”Repair”. You can also select their ”Online Repair” option if this doesn’t resolve it.

Sub-resolution of this is to remove/uninstall Office 365 from your computer.

Note: make sure that you have your product key or know your account information prior to doing this.

Step 1: Click on your Windows icon in the bottom left corner of the screen.

Step 2: Now click on the option labeled, ”Programs”.

Step 3: Select the option ”Programs and Features”.

Step 4: In the list provided find and select the Office product we want to remove. In this case ”Office 365” or ”Office Suite” and press the ”Remove” option.

Step 5: Follow the prompts on the screen to perform a uninstall of the Office product.

Step 6: Go to https://www.microsoft.com and sign in.

Step 7: Clock on ”Office 365 setup”, and select the install option presented. Follow the stages there to finish reinstallation.

Resolution 2: Temporarily Disable your Antivirus or Firewall

The error code ”17002” often occurs during the installation or updating of the Microsoft Office application due to network or firewall restrictions. Firewalls can sometimes automatically block network communication or the installation of a program due to security measurements. This process can be different depending on your Operating System and the Antivirus you use. Below I’ve listed links for common Antivirus’s and how they’re disabled.

Webroot:
Note: if you use Webroot with HelpCloud membership services that you’ll need to contact us to disable it! We manage it so you don’t have to.
https://answers.webroot.com/Webroot/ukp.aspx?pid=17&vw=1&app=vw&solutionid=1006

Avast Antivirus:
https://support.avast.com/en-us/article/Antivirus-shield-settings/

Norton Antivirus:
https://support.norton.com/sp/en/us/home/current/solutions/v116457581

Eset Antivirus:
https://support.eset.com/en/kb548-disable-protection-in-eset-windows-home-products#:~:text=Open%20your%20Windows%20ESET%20product,Click%20Setup%20%E2%86%92%20Computer%20protection.&text=Click%20Pause%20Antivirus%20and%20antispyware%20protection.&text=Select%20the%20length%20of%20time,down%20menu%20and%20click%20Apply.

Kaspersky Antivirus:
https://support.kaspersky.com/KIS4Mac/16.0/en.lproj/pgs/58285.htm

Windows Defender:
https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd-0583-67fe-601ecf5d774f

AVG Antivirus:
https://support.avg.com/SupportArticleView?l=en&urlname=Disable-AVG-Antivirus

Comodo Antivirus:
https://help.comodo.com/topic-72-1-451-4798-.html