Services
24/7 remote technical support for your home and all devices.
Remote Tech Support Memberships
Monthly and annual plans to suit your budget.
One-Off Services
Account recovery, Technician-by-the-Hour, Computer clean.
Software Licenses
IDrive data backup, EZShield Protection, Webroot Antivirus.
Managed IT Services
Managed IT-Services in Utah and Salt Lake Counties. Including on-site or help desk services.
Remote Tech Support Memberships
Go month-to-month with our easy no contract cancel anytime plans, or protect yourself for an entire year with a 20% saving, no setup costs, and prioritized support for Premium members.
Unlimited
$49.97
Per Month
Or save $100 with an annual subscription of $499.70
$499.70
Annually
Prioritized and unlimited 24/7 technical support
Wonderful USA based tech advisors
Tech support for all devices
Quarterly computer cleans and optimizations on all household devices
Daily unlimited data backup in the cloud via IDrive® on all household devices
Webroot SecureAnywhere® Antivirus and Firewall on all household devices
EZShield® Identity theft protection, household restoration services, quarterly credit score
Access to HelpCloud Learning Center
Prioritized and unlimited 24/7 technical support
Wonderful USA based tech advisors
Tech support for all devices
Quarterly computer cleans and optimizations on all household devices
Daily unlimited data backup in the cloud via IDrive® on all household devices
Webroot SecureAnywhere® Antivirus and Firewall on all household devices
EZShield® Identity theft protection, household restoration services, quarterly credit score
Access to HelpCloud Learning Center
Premium
$39.97
Per Month
Or save $80 with an annual subscription of $399.70
$399.70
Annually
Unlimited 24/7 technical support, priority support for annual members
Wonderful USA based tech advisors
Tech support for all devices
Quarterly computer cleans and optimizations (1 device only)
Daily unlimited data backup in the cloud via IDrive® (1 device only)
Webroot SecureAnywhere® Antivirus and Firewall (1 device only)
EZShield® Identity theft protection and restoration services
Access to HelpCloud Learning Center
Prioritized and unlimited 24/7 technical support
Wonderful USA based tech advisors
Tech support for all devices
Quarterly computer cleans and optimizations (1 device only)
Daily unlimited data backup in the cloud via IDrive® (1 device only)
Webroot SecureAnywhere® Antivirus and Firewall (1 device only)
EZShield® Identity theft protection and restoration services
Access to HelpCloud Learning Center
Express
$29.97
Per Month
Or save $60 with an annual subscription of $299.70
$299.70
Annually
24/7 technical support, limited to 1 monthly ticket
Wonderful USA based tech advisors
Tech support for all devices
Quarterly computer cleans and optimizations
Daily unlimited data backup in the cloud via IDrive® (1 device only)
Webroot SecureAnywhere® Antivirus and Firewall (1 device only)
EZShield Identity theft protection and restoration services
Access to HelpCloud Learning Center
24/7 technical support, limited to 1 monthly ticket
Wonderful USA based tech advisors
Tech support for all devices
Quarterly computer cleans and optimizations
Daily unlimited data backup in the cloud via IDrive® (1 device only)
Webroot SecureAnywhere® Antivirus and Firewall (1 device only)
EZShield Identity theft protection and restoration services
Access to HelpCloud Learning Center
Frequently Asked Questions About Memberships
To get an update on your case and wait time, call 800-813-5977.
In order for us to contact you by phone or email, you must have filled out one of our forms and agreed to our Terms and Privacy (checked the box) on our website. HelpCloud does not purchase personal information for cold-calling or emails. HelpCloud also does not sell your personal data (name, phone, and email) to any third party. You can see an example of one of these forms here.
If you are not a member, you can contact us by phone (800-813-5977) during normal business hours (Monday-Friday 9:00 am - 9:00 pm EST, Saturday 11:00 am - 6:00 pm EST), by email (support@helpcloud.com), or by HelpCloud LiveSupport (our chat tool). Members can contact us by all these methods in addition to chatting and connecting with us 24/7 through the HelpCloud HelpDesk on your desktop.
The HelpCloud 14-day Satisfaction Guarantee is if you are unsatisfied with the results of your product or service at any time within 14 days from the date of purchase, please contact us so that we may resolve the problem and ensure your satisfaction. See our Terms and Conditions. If you are using the HelpCloud Technician by-the-hour service our policy is simply that if we don’t fix it, you don’t pay.
As covered in our Terms and Conditions Section 13, to cancel and discontinue your monthly membership, you submit a request to discontinue service via email to support@helpcloud.com, call 800-813-5977 or fill out the form on the page here. Learn more about how to cancel and services you will lose here.
Your membership is month-to-month and there are no cancellation fees or contractual obligations when opting to discontinue the monthly service. The cancellation is effective immediately. If you have an Annual Membership, upon expiration of your Annual Membership you will be enrolled in month-to-month payments which can be cancelled at any time through the standard cancellation process. Your annual membership will not automatically be renewed or processed without your consent.
You can see membership information on our services page, or call us at 800-813-5977 to talk more about your personal membership.
Please call 800-813-5977.
Not at this moment. We are aiming to soon open an online portal for customers to update their billing information and pay their bill online. Your monthly bill is automatically charged to your card that we have on file. To update your billing information, call 800-813-5977.
We can help recover or troubleshoot any account associated with your email account, social media, online shopping accounts. We will not assist in financial (banking, investment, etc.), government, or healthcare related accounts. We cannot assist with account recoveries that require the use of sensitive information such as a social security or license number.
HelpCloud provides, among other things, supplemental tech support services. That means our tech support services are third party services and not associated in any way with any company other than our own.
The tech support industry is legitimate but there are bad players who use the cover of tech support to scam unsuspecting victims.
We are legitimate because:
We are located in Lindon, UTAH (just south of Salt Lake City, Utah). Our company is privately and locally owned and operated. We promise to never offshore our service department.
HelpCloud Managed IT Services
Managed Tech Services for Small to Medium Sized Businesses.
Managed IT Services
We provide you with smooth, simple, and steady IT for your business because smooth IT means fast business. Your package with HelpCloud is tailored to your needs. All technicians deployed are, at a minimum, CompTia A+ certified.
Email for Inquiry (msp@helpcloud.com)
One-Off Services
If we can’t fix it, you don’t pay!
Technician by-the Hour
Work one-on-one with our technicians to fix any issues you’re experiencing.
$75
per hour
If we don’t fix it, you don’t pay.
Computer Clean
We’ll clear out your computer and get it in tip top shape.
$179.97
single payment
Software Licenses
The benefit of buying these products through us, rather than directly from the company themselves, is that we’re here as live support if you were ever to need assistance with the software.
IDrive Cloud Backup and Storage Services
Enjoy daily data backup of all your personal files. Maintained by HelpCloud.
$60
per year
EZShield Identity Protection and Restoration
HelpCloud’s premium partner in identity monitoring, protection, and restoration.
$80
per year
Webroot SecureAnywhere Antivirus and Firewall Protection
HelpCloud’s premium antivirus partner and one of the lightest and most secure available.
$60
per year
Customer Reviews
Christina A
Every one I spoke with truly wanted to help we with my computer problems. I got hacked on Facebook and the techs at the Help Cloud sorted everything out, fixed...
Phillip S
Had a glitch recently and the HelpCloud people worked on cleaning up our whole computer and then reset my email and passwords. I am not much of a tech person,..
Danielle S
For one who hyperventilates when going onto the computer, HelpCloud was an awesome experience. I felt heard and not rushed. Everyone I spoke with was...
Average of 242 Customer Reviews
Want To Know More?
Read our Frequently Asked Questions or click below to find out how to contact us.